MPHASIS- Campus drive

''MPHASIS'' visiting our Swarnandhra Group of Engineering Colleges on 13th February to recruit our B.Tech,MCA,MBA students 2015 batch as per the below eligibility criteria.

Job titles : Advisors-Customer support, Advisors-Technical Support

Venue: SCET Seminar hall

Time:9.00am

Process: 1.Group discussion 2.Hr round of Interview

Eligibility: B.Tech, MCA, MBA-2015 batch

Salary package:2-3 lakhs per annum

Job location:Bangalore,Chennai,etc

1. JD of Advisors-Technical Support:

Key result areas:

  • Handling incoming Calls
  • Providing resolution to Customers on Technical queries.
  • Ensure that the required Service Level Agreements (SLA's) are met.
  • Participate in coaching's, reviews and training assessments & personnel in conjunction with department managers.

Key skills:

Excellent Communication skills

• Language 1 – English Proficiency Level- Excellent Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.

• Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.

  • Ability to work under extreme pressure
  • Use of call center terms and vocabulary.
  • Understands LAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses & subnets

2.JD of Advisors-Customer Support:

Key result areas:

  • Handling incoming Calls
  • Providing resolution to Customers on queries related to billing cycle and order status.
  • Ensure that the required Service Level Agreements (SLA's) are met.
  • Participate in coaching's, reviews and training assessments & personnel in conjunction with department managers.

Key skills:

Excellent Communication skills

• Language 1 – English Proficiency Level- Excellent Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.

• Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High

  • Ability to work under extreme pressure
  • Use of call center terms and vocabulary.

About Company: (MphasiS an HP Company)Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know-how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

For more details on the company please visit the website: www.mphasis.com